Outstanding Service Professional | Kristine Roberts

Commercial Lines Account Manager Kristine Roberts embodies the mission of North Risk Partners: Service to our clients, service to each other, and service to our communities.

“Kristine is focused and driven to provide excellent service in a timely manner. Over the years, she has provided solutions for complicated coverage situations and challenging claims and has earned tremendous trust and respect from her clients and colleagues. We are very fortunate to have her on our team,” says Lisa Ratgen, Partner and Director of Service and Operations-Commercial Lines. 

“Kristine is the benchmark for customer service. She consistently exceeds client expectations by taking the time to ensure not only that their needs are met, but that they are valued and appreciated,” says Diana Jerdon, Senior Account Manager and Commercial Lines Department Supervisor.

After starting her career in media, Kristine transitioned to the insurance industry and joined North Risk Partners in 2017.

“I decided it was time to pursue something different and reinvent myself, and I’m glad I did,” Kristine says. “Every day is something new—a new way to help a client and a new situation to deal with. I’m always learning.”

Kristine says that outstanding customer service is built on empathy.

“Always remember your clients are just like you—a spouse, a parent, someone’s child. Treat your clients like they are family. Always smile, even when you are on the phone—people can hear the smile in your voice. And don’t forget your manners! Please and thank you go much further than you think,” she says, adding that her agency colleagues share her passion for service excellence.

“I am so fortunate to work with the commercial team at North Risk Partners, where everyone is always willing to help or offer advice. We really are all #OneTeam,” says Kristine. “I believe I am right where I am supposed to be and with the perfect company!”

Congratulations to Kristine Roberts, an Outstanding Service Professional!