Acuity's 97% claims satisfaction: The secrets behind our unmatched service!

Acuity is proud to maintain a 97% satisfaction rating from customers who have had a claim with us. But is our rating that much higher than the industry? Yes! The industry average is 88%.

We use an independent firm to survey customers after a claim, asking them to rate their claims experience. 97% tell us they had a positive experience!

There are many reasons our claims satisfaction continues to lead the industry, including same-day contact on new claims, a single claims rep throughout the life of a claim, fast response, and fair treatment. However, the most important factor in our world-class claims service is the people who deliver it!

Don’t just take our word for it—here are a few comments from recent surveys:

• The person who answered the phone when I called and the person handling this claim are some of the kindest people I’ve dealt with ALL year. They handled everything professionally and walked me through all the steps without question.
• Everything from reporting the claim to response time of communication went very smoothly. I am impressed by how well it all went and very happy with Acuity’s claims rep.
• Every step of the process exceeded our expectations! We are so pleased with the sincerity shown by our claims rep.
• Initial contact was followed up almost immediately. Our claims rep and the process were seamless! Our body shop was so impressed that one of their customer service reps said, “I’m going to switch to Acuity!” We couldn’t be happier.

We are proud of our industry-leading 97% claims satisfaction rating. Acuity is a company you—and your customers—can trust!