How To File a Homeowners Claim

Filing a claim can feel overwhelming, but with Acuity, you’re never alone. Our claims team is committed to providing exceptional service, with 96% claims satisfaction, so you can feel confident knowing we’re here to help every step of the way.

A Clear Path to Resolution

We understand this is a difficult time. That’s why we provide a single claims professional to guide you through the entire process, ensuring a smooth and straightforward experience.

Your Single Point of Contact

Your dedicated claims representative is with you from start to finish, focusing on getting you to a better place.

Simple and Stress-Free

Filing a claim shouldn’t be stressful. We will contact you within 24 hours of filing and work efficiently to resolve your claim as quickly as possible.
 

Important Steps to Take

• In an emergency, call 911 immediately.
• If a crime has occurred, contact the police to file a report.
• Document the scene with photos or videos to capture any damage or loss.
• Report your claim to your insurance agent or Acuity as soon as possible.

While it may be tempting to start cleaning up right away, it’s important to wait until your insurance company has assessed the damage. Preserving the scene ensures a thorough evaluation. The only exception is making temporary repairs to prevent further loss or damage.
 

With Acuity, you have a trusted partner dedicated to making the claims process as seamless and stress-free as possible.