Outstanding Service Professional - October

In her 16 years at Cragin & Pike, Jeweline Okojie has developed a reputation for truly caring about people. “Jeweline cares,” says Todd Morse, Producer and Vice President of the Las Vegas, Nevada-based agency. “She cares about her fellow employees by providing her time and expertise to assist whenever needed. She cares about our clients by counseling them and providing the best coverage at the most competitive price. She cares about her family by making personal sacrifices so they can have a better life. Because Jeweline cares, all who encounter her are better off.” “Jeweline takes the time to listen to our customers and truly understand their needs,” adds Sheree Pendergrass, Commercial Lines Manager. “She has a positive and upbeat personality that makes it impossible not to smile when you talk to her. She has also developed very personal relationships with our customers, and they know they are number one on her list at all times.”

As Marketing Administrator for Commercial Lines, Jeweline works with the agency’s customers and carrier representatives. She says that attention to detail in dealing with both groups is the key to great service.

“Whether you’re sending a submission to an underwriter or communicating with a customer, people want to be informed and they want information structured. You also have to take the time to stop and listen to what customers are asking for,” says Jeweline, who holds the CISR and CIC designations and is working on her CRM. She adds that everyone at Cragin & Pike share a commitment to service excellence.

“Everyone here is very focused on great customer service and well educated in insurance,” she says. “We are all resources for each other and make a great team.”

Congratulations to Jeweline Okojie, an Outstanding Service Professional!