Acuity is recognized as one of the top three insurers in the country for claims service in the 2025 CRASH Network Insurer Report Card. The company earned a place on the National Honor Roll, receiving an impressive A- grade for its commitment to quality claims handling.

The CRASH Network survey gathered feedback from over 1,000 collision repair shops nationwide. Shops were asked to evaluate auto insurers based on how their claims handling policies, attitude, and payment practices impact quality repair and customer service for motorists.

In the survey, repair shop owners praised Acuity, with comments such as, “cares about fixing cars properly” and “fast and very caring.” These testimonials reflect the company’s dedication to delivering top-notch service and ensuring timely, high-quality repairs.

According to the CRASH Network, what sets highly graded companies like Acuity apart is their refusal to pressure repair shops into cutting corners or using subpar parts to save costs. Their efficient claims process and experienced personnel help speed up repairs and minimize delays, and their adherence to automaker-recommended repair procedures ensures the highest levels of safety and quality.

In addition to being named to the National Honor Roll, Acuity attained the CRASH Network’s top ranking in the Great Lakes Region and a top three spot in the Plains and Rocky Mountain Regions. The insurer also earned a remarkable 96% claims satisfaction rating in surveys of customers who filed a claim with Acuity in 2024.

Acuity Insurance is a leading provider of insurance solutions, delivering exceptional coverage and customer service to individuals and businesses in 32 states. With over $3 billion in annual written premium, the insurer manages assets exceeding $7 billion. Headquartered in Sheboygan, Wisconsin, Acuity employs over 1,700 people.